Customer Service Advocate

We are seeking qualified candidates for a Customer Service Advocate who will focus on the Aerospace market and possesses experience in inside sales support and customer satisfaction.

The Primary function of the position is to provide outstanding service to Aerospace customers while operating within established procedures.  

• Direct customer interface
• Contract review
• Order entry
• Product sourcing/purchasing
• Customer communication

Education and Experience

• Minimum 1 year of experience in a customer service position
• High school diploma or GED required. Associates degree or higher a plus.
• Familiarity with blueprints and AS9100 quality requirements a plus
• Knowledge of rubber/plastic products is beneficial
• JD Edwards system experience a plus

Competencies

• Strong communication skills
• Maintain good relationships with internal and external customers
• Experience in handling multiple part quotations
• Ability to focus on key performance indicators such as on-time delivery and customer quality metrics

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

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